If you owe $5,000 or more in child support arrears, your $100 Initial Assessment starts here If you owe $5,000 or more in child support arrears, your $100 Initial Assessment starts hereThe Child Support Reduction Center, operating under the initiative No More Arrears (collectively referred to as “CSRC,” “we,” “us,” or “our”), is committed to protecting the privacy and confidentiality of every individual who interacts with our platform, submits an assessment, or engages with our services.
This Privacy Policy describes what information we collect, how we use it, how we protect it, and your rights with respect to it. By submitting an Initial Assessment, using our website, or engaging with our services, you agree to the practices described in this Policy.
Your information is confidential. We will never sell, rent, or trade your personal information to third parties for marketing purposes. Period.
We collect information you provide directly to us when you submit an Initial Assessment, contact us, or otherwise engage with our services. This may include:
— Identity Information: First name, last name
— Contact Information: Email address, phone number, state of residenc
— Case Information: Total child support arrears owed, child support case numbers, state where the order was issued
— Financial Information: Payment information submitted in connection with the $100 Initial Assessment fee, processed securely through our payment processor
— Communications: Any messages, questions, or correspondence you submit to us directly
We may also automatically collect certain technical information when you visit our website, including IP address, browser type, pages visited, and time spent on pages. This data is used for analytics and site improvement only.
We use the information we collect for the following purposes:
— To review and process your Initial Assessment and determine program eligibility
— To contact you regarding your case, assessment status, and program enrollment
— To facilitate communication with child support enforcement agencies and courts on your behalf, with your consent
— To track arrears reduction progress and Monthly Bonanza earnings tied to your case number
— To process your $100 Initial Assessment payment securely
— To send service-related communications, program updates, and case notifications
— To improve our platform, services, and user experience
— To comply with applicable legal obligations
We may also automatically collect certain technical information when you visit our website, including IP address, browser type, pages visited, and time spent on pages. This data is used for analytics and site improvement only.
We do not use your information for automated decision-making or profiling that produces legal or similarly significant effects without human review.
We take your privacy seriously. We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:
— With Your Consent: When you authorize us to communicate with child support enforcement agencies, courts, or legal representatives on your behalf
— Service Providers: Trusted third-party vendors who assist us in operating our platform, processing payments, or delivering services — all bound by confidentiality agreements
— Legal Requirements: When required by applicable law, court order, or governmental authority
— Protection of Rights: When necessary to protect the rights, property, or safety of CSRC, our participants, or the public
— Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred — subject to the same privacy protections described in this Policy
We will never share your child support case information, arrears amounts, or personal details with your co-parent, family members, employers, or any party not directly involved in your case without your explicit written consent.
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, alteration, or disclosure. These measures include:
— Secure, encrypted transmission of data submitted through our website (SSL/TLS)
— Restricted internal access to personal information on a need-to-know basis
— Secure payment processing through PCI-compliant third-party processors — we do not store full payment card information
— Regular review of our data collection, storage, and processing practices
While we employ commercially reasonable safeguards, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your information to the greatest extent possible.
We do not use your information for automated decision-making or profiling that produces legal or similarly significant effects without human review.
Our website may use cookies and similar tracking technologies to improve your browsing experience, understand how visitors use our site, and measure the effectiveness of our platform.
— Essential Cookies: Required for basic site functionality — cannot be disabled
— Analytics Cookies: Help us understand visitor behavior and improve our services (e.g., Google Analytics)
— Preference Cookies: Remember your settings and preferences across visits
You can control cookies through your browser settings. Disabling certain cookies may affect site functionality. We do not use cookies to track your activity across third-party websites or for targeted advertising.
Our services are intended for adults — specifically non-custodial parents and legal guardians. We do not knowingly collect personal information directly from individuals under the age of 18.
While our program involves children indirectly (through case numbers and family benefit tracking), we do not collect, store, or process personal data belonging to minor children. If you believe we have inadvertently collected such information, please contact us immediately and we will take prompt steps to remove it.
Depending on your state of residence, you may have certain rights regarding your personal information. These may include:
— Access: The right to request a copy of the personal information we hold about you
— Correction: The right to request correction of inaccurate or incomplete information
— Deletion: The right to request deletion of your personal information, subject to legal and contractual obligations
— Portability: The right to receive your data in a structured, commonly used format
— Opt-Out: The right to opt out of non-essential communications at any time
— Withdrawal of Consent: The right to withdraw consent for specific uses of your data, where consent is the basis for processing
To exercise any of these rights, please contact us using the information in Section 12. We will respond to all valid requests within 30 days.
Exercising your privacy rights will not affect your eligibility for CSRC services or result in any adverse treatment.
We retain your personal information for as long as necessary to fulfill the purposes described in this Policy, including to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
Assessment records and case information are generally retained for a minimum of seven (7) years following the conclusion of your engagement with the CSRC, consistent with standard recordkeeping practices for financial and legal service providers. You may request earlier deletion of certain data where permissible under applicable law.
Our website may contain links to third-party websites, including partner organizations such as the RFAA Foundation, Carter Empowers, and the National Opportunity League. These sites operate under their own privacy policies, and we are not responsible for their practices.
We encourage you to review the privacy policy of any third-party site you visit. The inclusion of a link does not constitute an endorsement of that site’s privacy practices.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the Effective Date at the top of this page and, where appropriate, notify registered participants by email.
Your continued use of our website or services following any update constitutes your acceptance of the revised Policy. We encourage you to review this page periodically to stay informed of how we protect your information.
The Child Support Reduction Center provides advocacy, navigation, educational resources, and program services related to child support arrears resolution. CSRC is not a law firm and does not provide legal advice.
Nothing in our communications, on our website, or through our program should be construed as legal counsel. Participants are encouraged to consult with a licensed family law attorney for legal guidance specific to their individual circumstances and jurisdiction.
This Privacy Policy does not create or modify any contractual relationship between you and the CSRC. It is a statement of our data practices and your rights, not a service agreement.
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
